Kevin Snider

Spearheaded a design initiative for the item management product, successfully reducing support tickets by 450 per month through targeted UX improvements.

Increased the speed of product creation by 2x by streamlining design workflows and implementing user-centric solutions.

Collaborated with cross-functional teams to identify critical pain points and deliver impactful design solutions for a core product offering.

Developed and launched operational tools that increased network capacity by 2 percentage points, directly improving the likelihood of 2-day delivery for merchants.

Collaborated with a team of 8 designers to prototype and implement Shop Promise, empowering merchants to offer 2-day delivery and boosting merchant sales.

Contributed to a 48% reduction in abandoned checkouts by optimizing the user experience within the Shop Promise initiative.

Conducted remote usability tests and leveraged insights to inform data-driven design decisions, optimizing urban traffic flow for traffic engineers.

Implemented design solutions that directly contributed to a 27% increase in Annual Recurring Revenue (ARR) by enhancing product effectiveness for city traffic management.

Translated complex user research findings into actionable design strategies, improving product utility and user satisfaction for a specialized engineering audience.

Headed the design and development of the Performance Management product, filling a critical gap in the existing suite of offerings.

Implemented user-centered design strategies for the new product, resulting in a 10% increase in customer retention.

Collaborated with product management and engineering teams to define requirements and deliver a high-impact solution that enhanced the overall product ecosystem.